Return and Refund Policy
Return Conditions
- Product Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be returned in its original packaging.
Return Process
- Contact Us: To initiate a return, you must contact our customer service within 30 days of receipt at support@canvas-corner.com. Please include your order number and the reason for the return.
- Receive Return Instructions: After contacting our customer service, you will receive return instructions and the return address. The return address may vary depending on the product type or location, so it is important to contact us before sending anything back.
Return Costs
- The direct costs of returning the goods will be covered by us.
Refund Process
- Processing Time: We aim to process refunds within 5 days of receiving your returned item.
- Refund Method: Refunds will be issued via the original payment method used during purchase.
Specific Scenarios
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will arrange a replacement or a refund as soon as possible.
- Incorrect Product Received: If you accidentally receive the wrong product, please contact us so we can send you the correct item at no additional cost.
- Item Not Arrived: If your item has not arrived within the expected delivery time, please contact us so we can investigate and find a solution. Your order may still be in transit, so please check our shipping policy and track your order on our tracking page.
- Change of Mind: You may return any item within the given timeframe, as long as it meets our return conditions.
- Order Cancellation: You can cancel your order within 24 hours of placing it at no cost. If the order has already been shipped, you will need to wait until you receive the item and then follow the standard return process.
For any further questions, please contact us at support@canvas-corner.com.
Company Information:
Website name: Canvas Corner
Company name: Click Hub
Adres: Panovenweg 1, 5708 HR Helmond, The Netherlands
E-Mail: support@canvas-corner.com
Phone number: +31 619211812
Company number: 95679650
VAT number: NL867237107B01
Customer Service Opening Hours:
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10:00 - 13:00
We aim to respond within one day.